Frequently asked questions
Everything you need to know before your first design.
Is it really free to try?
Yes. Every new account gets 3 free credits on signup — no credit card required. That’s enough to generate and refine a few designs before you decide to buy more.
How do credits work?
One credit covers one AI operation: a full design generation, an in-painting edit, or a re-prompt. Credits come from your free signup allotment, one-time credit packs, or a monthly subscription. See the pricing page for current bundles.
Will the plants actually grow where I live?
Designs are keyed to your USDA hardiness zone, so the plants we suggest are suited to your climate. Still, confirm specifics with a local nursery or landscaper before planting.
Does my house get distorted in the render?
The AI preserves your home’s structure and focuses changes on the surrounding landscape. If a render alters something you want kept, use in-painting to regenerate just that region, or start over from your original photo.
Can I use renders commercially?
Yes. Subject to our Terms, you own the output you generate and can use it in client proposals and marketing. Because output is AI-generated, we can’t guarantee it’s unique.
Do you store my photos?
Your uploads and renders are kept in private, access-controlled storage so only you can see them. You can delete any image, generation, or your entire account at any time — see our Privacy Policy for details.
Can I get a refund?
Unused credits may be refundable within the eligible window — email support@landscaip.co if you were charged in error or a purchase didn’t deliver credits. Used credits aren’t refundable since they’re consumed immediately.
What AI models do you use?
Landscape generation runs on Google’s Gemini image model (Nano Banana). All AI calls happen server-side, so your API access and inputs are never exposed to the browser or to other users.
How do I cancel?
Cancel anytime from your account settings. You keep any remaining credits through the end of your billing period, and you won’t be charged again.